Privacy and Security Policy

Our store offers various services and is located at Noura Golden Inc., Yanık Sokak No:2, Küçük Çamlıca Mah., Üsküdar/İstanbul. Our company operates and manages the store.

Our company may collect personal data for various purposes. Below, we explain how and in what manner personal data is collected, as well as how it is protected.

By filling out membership forms, surveys, or other forms on our store’s website, members provide certain personal information (such as name, address, phone number, or email address) that is collected by our store due to the nature of the business.

At times, our company may send campaign information, updates on new products, or promotional offers to customers and members. Our members can choose whether or not to receive such information during the registration process or later change their preferences in the account settings or by following the notification link provided in the information email.

During the confirmation process, whether through our store or via email, personal information electronically transmitted to our store by our members will not be disclosed to third parties outside the scope of the purposes and limits set forth in the “User Agreement” we have with our members.

To identify system issues and resolve any problems or disputes related to the provided services quickly, our company records and utilizes members’ IP addresses. IP addresses can also be used in a generalized manner to identify users and collect comprehensive demographic information.

Apart from the purposes and scope defined in the Membership Agreement, our company may use the requested information to directly engage in marketing activities by itself or in cooperation with other parties. Personal information may also be used to establish contact with users when necessary. The information requested by our company or provided by users or obtained through transactions on our store’s website may be used by our company and its partners for various statistical evaluations, database creation, and market research purposes without disclosing the identity of our members.

Our company commits to maintaining the confidentiality of confidential information, considering it an obligation to keep it private and confidential. We take all necessary measures and exercise due diligence to ensure the confidentiality and protection of confidential information, preventing the full or partial disclosure, unauthorized use, or unauthorized disclosure of such information to the public or any third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit cardholders who make purchases from our online stores. Your credit card information is not stored in our system under any circumstances.

There are two things you should pay attention to in order to know that you are on a secure website during the transaction process. One is the key or lock icon located at the bottom of your browser. This indicates that you are on a secure webpage where all your information is encrypted and protected. This information is only used for transaction purposes and according to the instructions provided. The credit card information used during the purchase is encrypted using the 256-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. As the card information cannot be viewed or stored by us, it prevents unauthorized access to this information by third parties under any circumstances.

The reliability of payment/invoice/delivery address information for orders placed with a credit card online is monitored by our company to prevent Credit Card Fraud. Therefore, for first-time customers who place orders through our online stores, it is necessary to verify the accuracy of financial, address, and phone information before their orders can proceed to the supply and delivery stage. If necessary, contact may be made with the credit cardholder or the relevant bank to verify this information.

You have exclusive access to all the information you provide when signing up, and you can modify it as well. It is not possible for others to access or modify the information related to you if you securely protect your login information. For this purpose, the registration process is carried out within a 128-bit SSL security area. This system is an internationally unbreakable encryption standard.

We recommend paying attention to the presence of an open address and phone information on internet shopping websites and applications that have a helpline or customer service. This way, you can obtain detailed information about any concerns and gain more reliable information about the trustworthiness of the company providing online shopping services.

Note: We recommend paying attention to the presence of the company’s open address and phone number on internet shopping websites. Before making a purchase, take note of all the phone/address information of the store where you purchased the product. If you are unsure, call and confirm before making a purchase. All the information about our company and the location of the company is indicated on all our online shopping websites.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites, including through our website. Our company does not assume any responsibility for the privacy practices and content of the websites accessed through these links. Advertisements published on our website are distributed to our users through our advertising partners. The privacy policy principles stated in this agreement apply only to our store’s use and do not cover third-party websites.

EXCEPTIONAL CASES

In the limited cases listed below, our company may disclose user information to third parties outside the provisions of this “Privacy Policy”:

1. To comply with the obligations imposed by the laws, statutory decrees, regulations, and other legal rules issued and in force by the competent legal authorities.
2. To fulfill the requirements of the “Membership Agreement” and other contracts concluded between our store and the users and to implement them.
3. When requested by authorized administrative and judicial authorities in accordance with the proper conduct of an investigation or inquiry.
4. When it is necessary to provide information to protect the rights or security of users.

EMAIL SECURITY

In the emails you send to our Customer Service regarding any of your orders, never write your credit card number or passwords. The information in emails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted through your emails under any circumstances.

Our company may collect information about users who visit our store and use our website using a technical communication file called a cookie. The mentioned technical communication files are small text files sent to the user’s browser to be stored in the main memory. The cookie helps store information about the site’s status and preferences, facilitating the use of the Internet.

The cookie file enables gathering statistical information about the number of people visiting the site, the purpose of their visit, the frequency of visits, and the duration of their stay on the site. It also assists in generating dynamic advertisements and content for users’ personalized pages. The cookie file is not designed to retrieve personal data or any other information from the main memory or your email. Most browsers are initially set to accept cookies, but users can modify their settings to block cookies or receive a notification when a cookie is sent.

Our company reserves the right to change the provisions of this “Privacy Policy” by publishing them on the website, sending email notifications, or posting them on the site. The updated Privacy Policy provisions become effective upon their publication.

For any questions or suggestions regarding our privacy policy, you can email us at info@nouragolden.com. You can also reach us using the contact information provided below.

Company Name: NOURA GOLDEN İÇ VE DIŞ TİCARET ANONİM ŞİRKETİ
Address: KÜÇÜK ÇAMLICA MAH. YANIK SOK. NO:2 ÜSKÜDAR/İSTANBUL
Email: info@nouragolden.com
Phone: +90 216 519 00 07
Fax: +90 216 519 00 09